Return & Refund

Return & Refund Policy

We value your satisfaction and strive to make your shopping experience smooth and worry-free. Please review our return and refund policy below:

Eligibility for Returns

• Items can be returned within 30 days of receiving your order.
• The product must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

• Perishable goods, personalized items, or clearance products cannot be returned unless defective or damaged.

Steps to Initiate a Return

1. Contact our support team at support@homeshopfortsstoreshop.com with your order details and reason for the return.
2. Our team will provide a return authorization and instructions for shipping the item back.
3. Once received, we’ll inspect the item and notify you of the status of your return.

Refunds

• Approved returns will be refunded to your original payment method.
• Refunds may take 5-10 business days to process, depending on your bank or payment provider.

Exchanges

If you wish to exchange a defective or damaged item, please contact us within 48 hours of delivery. We’ll replace it free of charge.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure the safe return of your item.

For further questions or concerns about returns and refunds, please reach out to our customer support team. Thank you for choosing Homeshopfortsstoreshop!