FAQS

FAQ

1. Are your products eco-friendly?

Yes, our cleaning and household products are made with environmentally friendly materials to minimize their impact on the environment.

2. What payment methods do you accept?

We accept the following payment methods:

  • PayPal
  • Other online payment options like Apple Pay and Google Pay

3. How long does shipping take?

  • Domestic Orders: Typically delivered within 3-7 business days.
  • International Orders: Usually take 10-15 business days, depending on the destination.

4. Do you provide order tracking?

Yes, after placing your order, you will receive an email with a tracking number. You can use our Track Your Order page to check the delivery status.

5. What if my items arrive damaged?

If your items arrive damaged, please contact our customer support team within 48 hours of delivery and provide photos as proof. We will arrange a replacement or refund.

6. Can I return or get a refund for my purchase?

Yes, eligible items can be returned or refunded within 30 days. Please refer to our Return & Refund Policy for more details.

7. Which countries do you ship to?

We offer worldwide shipping. However, some regions may have restrictions. Please contact us to confirm if we deliver to your address.

8. How can I contact you?

If you have any questions, you can reach us via:

9. Are your products safe for people with allergies?

Our products are made with hypoallergenic formulas. However, we recommend checking the ingredient list before purchase to ensure they suit your needs.

10. Do you offer discounts for bulk purchases?

Yes, we do! For bulk orders, please email us at sales@homeshopfortsstoreshop.com, and we’ll provide you with a special offer.

If you have any other questions, feel free to contact us anytime!